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Privacy policy

1. Introduction

Harlow G (ABN 40 852 912 612) values the protection of your personal information. We handle personal information in accordance with the Australian Privacy Act and the Australian Privacy Principles. Where relevant, we also aim to meet the expectations of international privacy laws for customers who shop with us from outside Australia, including the UK and EU.
This Privacy Policy forms part of our Terms of Service and should be read alongside them.
Personal information means information that identifies you or could reasonably identify you.

2. What We Collect
We may collect:

  • Contact details such as your name, email, phone number, billing and shipping address
  • Order and transaction details including items viewed, added to cart, purchased, returned, or exchanged
  • Account details such as login information, preferences, and saved items
  • Communications you send to us, including customer service enquiries
    Limited payment details provided by payment providers, such as the last four digits of your card
  • Device and usage information such as IP address, browser type, pages viewed, and time spent on site
  • Marketing preferences, survey responses, and competition entries

We do not store your full card number or CVV.

3. How We Collect It
We collect personal information when you:

  • Browse our website
  • Create an account or log in
  • Make a purchase or attempt a purchase
  • Save items or interact with site features
  • Contact customer care
  • Click on our ads, emails, or links
  • Engage with us on social media

We may also receive information from service providers, partners, and publicly available sources.

4. Why We Use It
We use your personal information to:

  • Process and deliver orders, including payments, shipping, returns, and exchanges
  • Provide customer support and respond to enquiries
  • Communicate with you about your orders, updates, promotions, and events
  • Personalise your shopping experience and recommend products
  • Improve our website, products, and services
  • Measure and optimise marketing and advertising performance
  • Detect and prevent fraud or misuse of our services
  • Comply with legal obligations and enforce our policies

You can opt out of marketing communications, including email and SMS, at any time using the unsubscribe link, replying STOP to SMS messages, or by contacting us. Transactional communications about your orders will still be sent.

5. Cookies and Consent
We use cookies and similar technologies to enable website functionality, remember your preferences, understand how our website is used, and deliver relevant advertising. You will be asked to actively choose your cookie preferences when you visit our site, and you can update these preferences at any time through your browser or our cookie settings tool. Blocking cookies may affect how the website functions.
We may show you Harlow G advertisements on other websites and social platforms based on your browsing activity.

6. Legal Basis
We collect and use your personal information where it is necessary to provide our services, fulfil orders, communicate with you, comply with legal obligations, or where you have given consent, including for marketing communications.

7. Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties to operate our business, including:

  • Shopify, our ecommerce platform provider
  • Payment providers such as Stripe, PayPal, Afterpay, and Klarna
  • Shipping and delivery partners
  • Marketing and advertising platforms
  • Email and customer support systems
  • Information technology and analytics providers
  • Professional advisers and regulators where required by law

We may also share information where required to comply with legal obligations, enforce our Terms, or protect our business and customers.

8. Our Store is Hosted on Shopify
Shopify collects and processes personal information to provide and improve the services it offers us. Your information may be shared with Shopify and processed according to their own privacy practices.

9. Overseas Disclosure
Some of our service providers are located outside Australia, including in the United States, the European Union, and the Asia Pacific region. Where we disclose information overseas, we take reasonable steps to ensure those providers handle your information consistently with the Australian Privacy Principles.

10. International Customers
We ship worldwide and welcome customers from every country. If you are shopping with us from the EU or UK, you have rights under the GDPR in addition to the rights outlined in this policy, including the right to lodge a complaint with your local data protection authority. If you are shopping with us from another region with its own privacy laws, we aim to honour equivalent protections wherever possible. Contact us at customercare@harlowg.com.au if you would like to exercise any of these rights.

11. Children
Our website is not intended for children. Harlow G does not knowingly collect or store personal information from anyone under the age of 16. If we become aware that personal information has been collected from a child without appropriate consent, we will delete it.

12. Your Rights and Choices
You may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Request a copy of your personal information
  • Opt out of marketing communications
  • Object to certain uses of your personal information

We may need to verify your identity before processing your request, and we will respond within a reasonable time.

13. Security and Data Breaches
We use a range of safeguards to protect your personal information, including encryption, secure systems, and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
If a data breach occurs that is likely to result in serious harm to you, we will notify the Office of the Australian Information Commissioner and affected individuals as required under the Notifiable Data Breach scheme.

14. Retention
We keep personal information only for as long as necessary to provide our services and meet legal requirements. When information is no longer required, we take reasonable steps to securely delete or de identify it.

15. Third Party Links
Our website may contain links to third party websites or platforms. We are not responsible for the privacy practices or content of those third parties.

16. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website. Continued use of our services means you accept the updated policy.

17. Contact and Complaints
If you have any questions, requests, or complaints about privacy, contact us at customercare@harlowg.com.au. We will respond and work with you to resolve your concern. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner or, if you are in the EU or UK, your local data protection authority.