Refund policy

We want you to love your purchase. If something isn't right, we accept returns for store credit on full priced items within 14 days of delivery.

How to return an item

1. Log into your account on our website
2. Go to your order and select Request a Return
3. Select the item(s) and provide a brief reason
4. Wait for our approval email confirming your return
5. Place the return slip from your invoice inside the parcel

Post to:
HARLOW G Returns
PO BOX 555
Matraville NSW 2036
Australia

Return conditions

Items must be unworn, unwashed, and free of marks, odour, or damage
All tags, packaging, and buttons must be attached and untampered with
The protective hygiene strip must remain in place
Customers must cover the postage cost to send the item back to us
All sale items are final and cannot be exchanged or refunded, unless they are defective or faulty
Earrings, hats, bags, and hair accessories are Final Sale and cannot be returned

Store credit details

If you purchased using a discount code, your store credit will reflect the final amount paid (minus the discount)
Store credit expires 12 months from issue and can be used on any item on our website

Faulty items

If your item arrives faulty, email customercare@harlowg.com.au with your order number and photos of the fault. Once approved, we will provide a free return label and issue store credit.

Exchanges

We don't offer exchanges, as our pieces are made in limited quantities. We recommend purchasing the size or item you'd prefer, then returning the original for store credit.

Any Questions? Email our team at  customercare@harlowg.com.au