Returns Policy

We want you to love your purchase. If something is not quite right, full priced items may be returned within 7 days of delivery for your choice of 110% store credit or a refund or provided they meet our return conditions.

Return Timeframes

All returns must be lodged within 7 days of delivery, as shown on your tracking.
Items must be securely packaged and in their original condition.

Return Conditions

Items must be unworn, unwashed, and free of marks, odour, or damage.
All tags, packaging, and buttons must be attached and untampered with.
Any protective hygiene strip must remain in place.
Customers must cover the postage cost to send the item back to us. We do not currently offer free returns.

Final Sale Items

All Sale  and Final Sale items cannot be exchanged or refunded, unless they are defective or faulty.
Earrings, hats, bags, and hair accessories are Final Sale and cannot be returned.

How to Return an Item

1. Log into your account on our website
2. Go to your order and select Request a Return
3. Select the item(s) and provide a brief reason
4. Wait for our approval email confirming your return
5. Place the return slip from your invoice inside the parcel

Post to
HARLOW G Returns
PO BOX 555
Matraville NSW 2036
Australia

Store Credit Details

Choosing store credit gets you 110% of the final amount paid, excluding delivery cost. 

If you purchased using a discount code, your store credit will reflect the final amount paid, minus the discount, plus the 10% bonus.
Store credit expires 12 months from issue and can be used on any item on our website.
Non-refundable once issued.

Processing Times

Once we receive your return, please allow up to 3 business days for it to be processed. You will be notified by email once your refund or store credit has been completed.

Exchanges

As we only make very limited runs in each design, we don't offer exchanges. We recommend purchasing the size or item you'd prefer, then returning the original for a refund or store credit.

Faulty Items

If your item arrives faulty for any reason, email customercare@harlowg.com.au with your order number and photos of the fault. Once approved, we will provide a free return label and issue a refund. If you'd prefer store credit instead, just let our team know and we'll arrange that for you.

Lost Parcels

HARLOW G is not responsible for parcels lost in transit. We cannot issue refunds, exchanges, or credits for lost returns.

HARLOW G reserves the right to reject returns beyond the return period limit or items that are not in the original condition in which they were received.

Any Questions?

We are always here to help you no matter what. Email our team at customercare@harlowg.com.au